At Luexaby, we strive to ensure that our customers are completely satisfied with their purchases of high-quality leather jackets. Our Refund and Returns Policy is designed to provide you with a smooth and hassle-free process for returns, exchanges, and refunds. Please read the following information carefully to understand your rights and responsibilities.
1. Returns
a. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging with all tags attached
- Accompanied by a receipt or proof of purchase
b. Return Period
You have 30 days from the date of delivery to initiate a return. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Return Process
To return an item, please follow these steps:
- Contact Us: Email our customer service team at [your contact email] with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions on where to send your return.
- Ship the Item: Pack the item securely and include the RA number. Ship the package to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Refunds
a. Refund Eligibility
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
b. Partial Refunds
Partial refunds may be granted in certain situations, including:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your contact email] with your order number and details of the defect or damage. If approved, we will provide you with instructions for the exchange process.
5. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Personalized or custom-made items
- Sale or clearance items (unless they are defective or damaged)
6. Shipping Costs
a. Return Shipping Costs
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
b. Exchange Shipping Costs
If you are exchanging a defective or damaged item, we will cover the shipping costs for sending you the replacement item.
7. Late or Missing Refunds
If you haven’t received a refund yet, please check the following steps:
- Check Your Bank Account: It may take some time for the refund to be officially posted.
- Contact Your Credit Card Company: Processing times can vary, and it may take additional time before your refund is posted.
- Contact Your Bank: There may be processing delays that are beyond our control.
- Contact Us: If you have completed the above steps and still have not received your refund, please contact us at [your contact email].
8. International Returns
If you are returning an item, please ensure that you mark the package as “RETURNED GOODS” to avoid any customs charges. We are not responsible for any customs charges incurred on return shipments.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Luexaby
[Your Business Address]
info@luexaby.com
555-555-1212
By shopping with Luexaby, you acknowledge and agree to this Refund and Returns Policy. We appreciate your business and are committed to providing you with the highest quality products and customer service.